Submitting and Tracking Support Tickets

This support portal is also a ticketing system. You can create a ticket, see its current status, and add replies — all in one place.

To open a ticket

1. From any page in this knowledgebase, click Submit a Ticket (top right)
2. Choose the type of issue (or leave as General)
3. Describe the problem, including extension numbers, times, and the phone number of the other party if relevant
4. Attach any audio clips or screenshots that help illustrate the issue

Signing in

If you first contacted us by email, you don't need a password: on the sign-in page, ask for a one-time code and we'll email it to you.

Tracking your ticket

You'll get an email when the ticket is opened and on every reply. You can also sign in to the portal to see all your tickets in one list.

Information that helps us help faster

• Which extension or phone number is affected
• When the issue started (date / time)
• How often it happens (once, every call, only on transfers, etc.)
• Any error messages from desk phones or apps